When you pay with a post-payment method such as Klarna, the payment platform advances the amount due to us on your behalf.

When we refund the amount, we do this directly to Klarna. Klarna then closes the outstanding invoice in your Klarna account, after which you no longer have to pay. Once we have transferred the amount back to Klarna and you receive a confirmation of this, the entire process continues via Klarna. It can take 1-5 working days for Klarna to fully process the refund and for your invoice to be cancelled.

Waiting for a refund

It can take 1-5 working days for Klarna to fully process the refund and for your invoice to be cancelled; you will automatically receive a confirmation of this in your email from Klarna.