Help & support

Telephone Availability

We are available by phone on working days from Monday to Friday between 08:00 and 21:00.

Please note: for some matters we cannot help you by phone. In those cases, we ask you to contact us via the contact form or chat, which will allow us to resolve your issue more quickly.

This applies to:

  • Discount codes and gift vouchers

  • Warranty

  • Undelivered parcels

  • Non-functioning track & trace

  • Wrong delivery / damage

Furthermore, we do not accept orders by phone; these can only be placed via the website.

Do you have another question?

Call us on +31 (0)85 000 55 91
(Free from a landline. Costs from mobile phones depend on your provider.)