There is a problem with or damage to the received item

Have you received one or more products that were damaged during transport, or have you received the wrong product? That is, of course, very unfortunate.

To resolve this, we recommend that you immediately take clear photos of the product or products in question where the damage is clearly visible. You can then contact our customer service via the contact form. Here you can also add a photo of the defect.

Note: Do not throw away defective or incorrectly delivered products immediately! It may be necessary for us to receive your item back to assess the damage ourselves or to exchange the product. If the item is no longer available and you cannot provide us with visual evidence of the damage or proof that you received the wrong product, unfortunately, we will not be able to assist you further.