If your lamps or devices still do not connect after resetting, please follow the steps below:
Check the Wi-Fi network
Make sure your mobile device is connected to a 2.4 GHz Wi-Fi network, as our Smart products do not support 5 GHz connections.
Check the router load
See how many devices are currently connected to your router.
If there are more than 20 connected devices, the network may be overloaded, preventing new devices from connecting.
In that case, we recommend purchasing an additional Wi-Fi Access Point to strengthen the network.
Check router settings
Some routers have restrictions or security settings that can block the pairing of new devices.
Consult your router’s manual or contact your internet provider for more information and assistance with adjusting settings.
By following these steps, you increase the chance that your lamps and devices will successfully connect to the network.