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General

How do I reset my Smart products?

Performing a reset will erase all configuration settings and connections of your Smart product. The device will be restored to its original state and can then be reconnected to a network or Smart App account.

Smart lamp

  1. Screw the lamp into a fitting.

    • If there are multiple lamps in the same fitting, temporarily unscrew the other lamps to prevent them from also entering pairing mode.

  2. Perform the reset (by switching on/off we mean interrupting the power supply):

    • Make sure the lamp is on and then switch it off.

    • Wait 5 seconds.

    • Switch the lamp on and off (within 2 seconds).

    • Wait 1 second.

    • Switch the lamp on and off (within 2 seconds).

    • Wait 1 second.

    • Switch the lamp on. The lamp will now flash.

  3. The lamp is now in pairing mode and can be added again in the App.

Bluetooth Mesh lamp (Outdoor)

  1. Make sure the lamp is on and then switch it off.

  2. Wait 10 seconds.

  3. Switch the lamp on and off (within 2 seconds).

  4. Wait 5 seconds.

  5. Switch the lamp on and off (within 2 seconds).

  6. Wait 5 seconds.

  7. Switch the lamp on. The lamp will now flash.

  8. The lamp is now in pairing mode and can be added again in the App.

Important:
If you use a Bluetooth Mesh Gateway, please add the lamps via the Gateway management page in the App.

Other Smart devices (for example Smart doorbell or camera)

  1. Press and hold the reset button or pinhole button for about 5 seconds.

  2. The device will start flashing or emit a sound signal.

  3. The device is now in pairing mode and can be added again in the App.

Additional information

When is a reset necessary?

  • If a device no longer responds in the App.

  • If the Wi-Fi or Bluetooth connection has been lost.

  • If you want to pair the device to a different network or Smart App account.

How do I know if the reset was successful?

  • For lamps: the lamp will flash. This means the lamp is in pairing mode and ready to be reconnected.

  • For other devices: a flashing light or a sound signal indicates the device has been successfully reset.

How long does resetting take?

  • The entire process usually takes only a few minutes.

Safety tip

  • Ensure the device is correctly connected to a suitable fitting or power supply before performing the reset.