Some routers offer two wifi networks: one at 2.4 GHz and one at 5 GHz. It is important to know that our Smart products only connect to the 2.4 GHz network.
To set up your Smart products correctly:
Check that your smartphone or tablet is connected to the 2.4 GHz wifi network.
Only then can you pair the Smart product via the App.
Tips:
Many routers indicate the difference in the network name (SSID), for example home-2G or home-5G.
2.4 GHz has a greater range than 5 GHz. If you are further from the router, your phone often automatically switches to 2.4 GHz. If you are close, your phone usually chooses 5 GHz.
Having trouble connecting? Temporarily disable the 5 GHz network in your router settings. After pairing your Smart product, you can enable 5 GHz again.
If in doubt, always consult your router’s manual or contact your internet provider.