If your Smart device does not respond, there may be several causes. Follow these steps to resolve the issue:
Check the power supply
Ensure the device is properly connected and powered. For battery-operated devices, check if the battery is sufficiently charged.Check the connection
Make sure your device is within range of your Wi-Fi network or Smart hub.
Check that your smartphone is connected to the same network that your device uses.
Restart the device
Turn the device off and on again. This can resolve many connection issues.Check the app
Open your Tuya-compatible app (e.g. Smart Life app) and see if the device is visible.
Try controlling the device again via the app.
Reset the device
If the device still does not respond, perform a factory reset according to the instructions in the manual. Then add the device again to the Tuya app.Check the remote control
If you operate the device with a Smart Remote Control or Smart Wall Switch, check the remote control’s battery and whether it is correctly paired.
Tip: Usually, a combination of restarting and re-pairing in the Tuya app solves the problem. If the issue persists, please contact our customer service.