Sometimes an order may be scanned by the delivery driver but not actually delivered yet. Often the package is then delivered the next day or possibly left with a neighbour. Therefore, always wait at least 24 hours after receiving the email with the status ‘delivered’ and also check with your neighbours to see if they may have accepted the package.

If the order is still not delivered after this period, please contact our customer service as soon as possible, so we can immediately start an investigation with the carrier.