This depends on the delivery service that is delivering your order. In most cases, the person collecting the parcel must be able to identify themselves with a valid form of identification.

We therefore advise you to always bring identification when collecting your order. Without identification, the post office or collection point may refuse to hand over the parcel.

For specific conditions and requirements, we recommend consulting the website of the relevant delivery service. Here you will find the most up-to-date information about collecting your parcel.