Order status

I have placed an order but have not received a confirmation email

It may happen that an incorrect email address was accidentally entered when placing your order. In that case, we cannot send confirmations, updates, or other important information to the correct email address.

If you have not received any emails, it is likely that the email address entered is incorrect. Unfortunately, we cannot always change this retrospectively for an existing order.

We advise you to carefully check that your email address is entered correctly when placing your next order. This way, you will stay informed about your order confirmation, shipping updates, and any promotions or offers.

If you are unsure whether something has gone wrong, please feel free to contact our customer service so we can assist you.