Order not fully delivered

As orders are sometimes split across multiple packages, it may happen that not all packages are delivered at the same time. One package may arrive earlier than another. Therefore, always carefully check the different track & trace codes you have received and monitor the status of each package.

If you are missing a package after delivery and feel that something is amiss, please do not hesitate to contact our customer service. We are happy to assist you and will investigate the matter for you.

Delayed delivery

Has your order been delivered later than expected? That is, of course, unfortunate. Please be aware that carriers can sometimes be busier than expected, which may cause delays in delivery. Unfortunately, we have no influence over this and cannot refund shipping costs in such cases. Of course, we are happy to assist you if you have any questions about your shipment.