After placing your order, you will receive email updates about the status of your order. In the first email, you will find a personal link that allows you to track the progress of your order. Here you can see, among other things, whether your order is already being processed, still needs to be packed, or is ready for dispatch.

As soon as your order has been packed and dispatched, you will receive a second email from the carrier. In this email, you will find a track & trace link that allows you to follow exactly where your parcel is and when you can expect it. Cannot find the emails? Also check your spam or junk mail folder.

Order not delivered

Have you not received a confirmation or updates, or has your order not been delivered? Please contact us immediately so we can look into this for you.

It may happen that something went wrong when placing your order. Therefore, make sure you complete each step when entering your payment details by clicking 'Confirm'. If this does not happen, the order may be registered in our system but not successfully paid. In that case, the order will not be processed further.