After placing your order, you will receive several updates by email. In the first email, you will find a link that allows you to track the status of your order. Here you can, for example, see whether your order still needs to be packed.

Is your order still marked as 'picking'? Then our warehouse team is still busy collecting and packing your order. As soon as your order has been packed and dispatched, you will immediately receive a dispatch confirmation from us.

When your parcel receives its first scan with the carrier, you will receive further updates directly from the carrier. You can follow these updates via the track & trace link you receive by email. Always check your spam or junk mail folder if you do not see anything in your inbox.

If you have not received a dispatch confirmation within 48 hours and you placed your order on a working day, there could be several reasons for this. We may currently be experiencing delays in the warehouse due to extreme demand.

Additionally, it may be that you have (unintentionally) placed a backorder for one or more products in your order. When placing an order, we always show a notification if a product is not immediately available but can still be ordered. However, it can happen that this notification is overlooked.

In that case, please feel free to contact our customer service so we can check the status of your order for you.

Order not delivered

Do you see that your order has been dispatched but it seems to be stuck? Or does the track & trace indicate that your order has been delivered while you have not yet received the parcel?

Please feel free to contact our customer service. We are happy to assist you!