We strive to deliver your order quickly and reliably.
However, sometimes parcel tracking updates can be delayed, which can cause concern. If your tracking shows no progress, don’t panic; there are steps you can follow to resolve the issue and ensure your order arrives safely and on time.

Understanding tracking delays

Because we rely entirely on external postal carriers for both small orders and bulk shipments (pallet deliveries), it can sometimes happen that these carriers experience delays in their processing or network, resulting in tracking not being updated. We ask everyone to wait up to five days before tracking shows new movements after your order has left our warehouse.

What to do if there is no update

• Wait five days for tracking updates, as carriers sometimes update their systems in batches.

• Check your email inbox for notifications from us or updates from the carrier.

• Contact our customer service if there is still no change after five days. We communicate directly with the carrier, initiate an investigation if necessary, and keep you informed throughout the process.

What happens during an investigation

If your order still shows no progress after five days, our team will request an investigation with the postal carrier. This process helps us locate your parcel, resolve delivery issues, and provide updates so that you receive your order as soon as possible. Should the investigation not yield a positive result, we will resolve the issue directly on our end.

Conclusion

Tracking delays can be frustrating, but rest assured: we are fully committed to ensuring your order arrives. By first allowing a short waiting period and then contacting us, all possible steps are taken to deliver your order quickly and reliably.