We understand how important it is for you to receive your order quickly.
Our estimated delivery times are carefully calculated based on information from our trusted external shipping partners. However, sometimes certain circumstances can cause unexpected delays. In this article, we explain why your order may take longer than indicated and what steps you can take.

Understanding our delivery time estimates

All delivery times shown on our site are indicative and based on average transit times from our shipping providers. Factors such as destination, carrier capacity, and public holidays can affect the speed and accuracy of delivery.

Common causes of delays

• Delays at postal operators or distribution centres (for example due to local strikes or weather conditions)

• Unexpectedly high shipping volumes

• Customs clearance in your country

• Public holidays, especially before, during, and directly after Black Friday and Christmas

What you can do if your order is delayed

• Check the tracking link of your shipment for real-time updates.

• Allow extra time, especially during busy periods or for international shipping.

• If your tracking has not been updated after 5 days, contact our support team for help.

Our commitment to your satisfaction

Although we have no control over delays at shipping providers or customs, we do everything we can to keep you informed and supported throughout the entire order process. Should your order take longer than expected, please contact our dedicated customer service team, we are ready to help you at every step!