If you need help with your order, returns or product information, our enthusiastic support team is ready to assist you.
We offer several ways to contact us, so you can always receive fast and friendly assistance, whatever your question. Our main channels are our chatbot, the contact form on the website and telephone support.
Please note: we do not accept orders by telephone or email. Orders can only be placed through our online shop.
Our contact options
Ask our chatbot
Can’t find the answer in our FAQ? Our chatbot is available 24/7. The chatbot icon appears automatically in the bottom right-hand corner of this page. You can also use the chatbot to submit requests to cancel orders or amend address details.
Contact us by email
For defects and incorrect deliveries, the best way to reach us is through our online contact form. This allows you to submit your question directly to our customer service specialists, who will respond as soon as possible. Don’t forget to include your order number and details for faster processing.
Telephone support for fast assistance
For immediate answers or urgent questions, you can call our customer service team during office hours. Our team will be happy to help you with orders, deliveries, returns and product recommendations.
Please note: for issues involving damaged goods or incorrect deliveries, we recommend using the contact form.
What should you include in your message?
Order number: Always include your order number when asking questions about existing orders.
Relevant details: Describe your question or issue clearly for faster processing.
Contact details: Provide your preferred email address for correspondence.
Expected response times
Office hours: We respond during European office hours (Monday to Friday, 08:00–17:00 CET).
Email & forms: You will generally receive a response within 24 hours, excluding weekends and public holidays.
Please note that during holiday periods, response times may be longer than usual due to the high number of enquiries.
Our chatbot answers questions immediately, 24/7, including at weekends and on public holidays. Can’t the chatbot answer your question? Don’t worry. An employee will review your conversation and contact you as soon as possible with a follow-up response.